QUALITY POLICY
ELIWELL IBÉRICA, S.A. is a company specialized in the field of engineering and marketing of technology for industrial refrigeration, specifically in marketing, development and assembly of hardware and software for the control and instrumentation of refrigeration systems, air conditioning and industrial processes.
In its desire to improve its management and its structure, ELIWELL IBÉRICA, S.A. has decided to apply the UNE EN ISO 9001 Standard in order to meet multiple requirements. By adopting the requirements of this standard and the Management procedures, it confirms the will of a constant improvement, investing both in professionalism of resources and in technological innovation of the product; in this way it wishes to ensure a growing commitment to the improvement of the customer service and the satisfaction of the customer and of the internal resources.
For all the above mentioned, according to what is established and required by the UNE EN ISO 9001:2015, ELIWELL IBÉRICA, S.A. guarantees its commitment to market safe products and under regulations, establishing its responsibility to supply a "compliant product" to the customer, for which it establishes as permanent objectives: a continuous and constant control of the context where the companies operate, the assessment of external and internal factors, the constant monitoring of the status of potential risks, compliance with ISO 9001 requirements through a continuous and constant process of improvement in the activities, also establishing the following objectives, whose achievement must be pursued constantly:
- Customer satisfaction, with constant monitoring of market demands/requirements.
- Compliance with the requirements set forth by customers and applicable laws and regulations in force.
- To be competitive in the market at a technological and economic level in order to meet our commitments.
- Fostering a positive and constructive business climate.
- To extend the Quality Policy to internal and external resources, providing training based on quality principles to all the organization's personnel, as well as encouraging their active participation.
- To monitor and control our activities exhaustively, following the procedures and maximizing our efforts to achieve the established objectives, in order to achieve a continuous improvement of both the Quality Management System and the provision of our services.
- Keeping the company in a sound economic position through effective administrative management of cost/benefit analysis.
- Assume responsibility for manufacturing safe and compliant products for customers.
- To maintain constant control of the market and competition (prices, technology, innovations).
- Implement the search for innovative technical/productive solutions suitable to improve Quality, optimizing –whenever possible– the operational/management structure.
- To implement a constant professional updating of the personnel.
- To constantly involve the personnel through periodic meetings where specific objectives and commitments are established.
- Use failures as a tool for improvement and prevention.
Finally, the Management of ELIWELL IBÉRICA, S.A. is committed to the development, application and communication of this Policy, as a reference framework and model to be followed by the entire Organization, as well as to its periodic review, adapting it to the reality of the company at all times.
PURCHASING POLICY
In ELIWELL IBÉRICA, S.A., purchasing management is a critical process that is aligned with the UNE-EN ISO 9001:2015 standard. Our objective is to guarantee the quality and conformity of the products and services purchased, thus ensuring the satisfaction of our customers and compliance with regulatory requirements.
Scope
This policy applies to all suppliers and purchasing processes of ELIWELL IBÉRICA, S.A., covering the selection of suppliers, the receipt of products and services, and the control of their quality.
Supplier Selection
Suppliers will be selected based on their ability to meet our specifications and quality standards. For this purpose, the following criteria will be evaluated: Quality of the products provided and Quality of the service provided.
Follow-up and Control
In application of point 8.4.3 of the UNE-EN ISO 9001:2015 standard, we inform you that our systematic monitoring and control of the performance of the services provided by our suppliers is done through the verification of the products and/or services performed, and their conformity with the specifications indicated in the purchase orders, in addition to their receipt under the agreed conditions. In case of incident, and depending on the impact it has on the products offered in ELIWELL IBÉRICA, S.A. we will request information about them and the appropriate actions for their solution, and in extreme cases, the termination of the business relationship with your company.
Reception and Verification
All products and services received will undergo a verification process to ensure that they meet the specifications set forth in the purchase orders. This process will include:
- Visual and functional inspection.
- Verification of documentation and conformity certificates.
- Specific tests according to the nature of the product or service.
Incident Management
In case of detecting any incident with the products and/or services received, we will proceed as follows:
- Immediate communication to the supplier about the nature of the incident.
- Internal evaluation of the impact on our products and services.
- Implementation of corrective and preventive actions to avoid recurrence of the incident.
In the event that the incidents persist and significantly affect the quality of our products and services, ELIWELL IBÉRICA, S.A. reserves the right to terminate the business relationship with the supplier.
This purchasing policy is essential to ensure that ELIWELL IBÉRICA, S.A. maintains high quality standards in its products and services, ensuring the satisfaction of our customers and compliance with applicable regulations.